FAQs
Browse through our shop section. Once you have found an item, click on the 'Add to Shopping Bag' button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting 'View Cart'. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
Yes. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. To create an account, simply click on 'REGISTER' at the top right of the page to fill in your details.
If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
We accept the following modes of payment: Credit cards (Mastercard, Visa and American Express), Net Banking (all major banks), Debit Cards (all major banks), and Wallets. If you are not able to make a payment via the above listed methods, please send us an e-mail and we will send you options to pay.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us or you can ping us on WhatsApp and we will resolve it for you. Our customer care team is available from Monday to Saturday, from 10:00 am till 6:00 pm.
We process your orders within 24 hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 7-10 business days.
We offer free shipping for all domestic orders above INR 5,000.
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Yes, we do accept returns subject to fulfilment of the following conditions: The item must have been sold on our online store, the item shouldn't have been used in any way, the item should have its original packaging with all the tags etc., and the return or exchange request is made within 2 days of delivery.
We do accept exchanges and they follow the same conditions as returns. The item must have been sold on our online store, the item shouldn't have been used in any way, the item should have in its original packaging with all the tags etc., and the return or exchange request is made within 2 days of delivery.